Audio Download Refund Policy: Our Heartfelt Guarantee
Golden Life Audio Journeys guarantees your purchase.
Your wellbeing is our priority.
Please note, as a result of your use and purchases from our Site, you hereby agree to the following terms, conditions, and policies set forth herein. If you do not agree, we kindly request that you do not use this site. If you have any questions, please contact us directly. Thank you.
IF YOU LOSE YOUR DOWNLOAD, simply return to the “My Accounts” tab in the top menu bar of the Audio Store, log in, and re-download.
REQUEST A REFUND FOR YOUR AUDIO DOWNLOAD
Audio downloads are considered non-tangible, not-returnable goods, and as such refunds are not typically offered. Once an order is placed, your product is delivered. However, we recognize there are exceptional cases of accidental purchase, download issues, or rare product defects.
Please see our policies below and reach out within 10 days of purchase if you feel a refund is warranted and we will honor your request.
- Request a refund by sharing your concern in writing to [email protected] or contact Dr. Jeannie Arunima here.
- Refunds will be processed within 48 hours of receipt of request, and product price will be refunded directly to your original method of payment, typically no later than 7-10 days. (Taxes, tarrifs, of other international fees may not be returned, depending solely on purchaser’s country rules.)
It may happen that you have difficulty with your device in downloading a .mp3 product file. If this is the case, please address the following steps.
- Please be sure to check the location on your device where any .mp3 audio or music file would normally appear (such as downloads folder, itunes, etc.) If you cannot see your download, try the search function for your device, and consult download instructions specific to your device for support.
- If the above fails, then please reach out to us for assistance at [email protected] within 48 hours of purchase. By not doing so, you hereby agree that this means you’ve had a successful download.
- In the rare case, despite thorough testing, a product may have an error or be defective. We will gladly replace your product if given notice 48 hours from purchase.
Please note, we cannot guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. Please reach out if we may of any other assistance.
Dr. Jeannie Arunima, Golden Life Healing and Golden Life Audio Journeys make no claims for outcome, diagnosis, medical advice, healing or anything other than supportive life and wellness coaching and natural healing arts care offered with love. Golden Life Healing operates under the NM Unlicensed Alternative Health Care Act and is based solely on prayer based energy healing and wellness principles from traditional settings.
Clients and customers are solely responsible for seeking diagnosis, therapy, or treatment for all matters of physical, mental, or emotional health concerns from qualified medical or mental health professionals.